FAQ

We strictly control product quality through the following processes: Incoming raw material inspection Quality monitoring during production 100% full inspection of finished products Random sampling inspection before shipment Our products have passed ISO9001,CE,FCC,ROHS and test reports can be provided upon request.

Please contact us immediately with photo evidence. We will provide a solution within 7 working days, which may include: Free replacement of defective products Proportional refund Repair services Please retain the original packaging and damage evidence for our investigation.

Yes, we provide full OEM/ODM services. The process is as follows:

1. Customer provides design drafts or requirement descriptions
2. We offer preliminary design solutions and quotes
3. We produce samples after customer confirmation
4. Mass production starts after sample approval

we offer logo customization services via:

Screen printing, color printing (suitable for most materials)

Laser engraving (suitable for metal/plastic)

The MOQ for logo customization is 10 pcs, and vector files (AI or PSD or PNG or SVG format) are required.

The production lead time for standard orders(10k~100k pcs) is one weeks (from the date of receiving the deposit/letter of credit).

The standard product warranty period is 2 years, starting from the date the buyer receives the goods. During the warranty period, for failures caused by product quality issues, we provide: Free repair or replacement Technical support The warranty does not cover damage caused by human error,improper use, or force majeure.